Refund & Cancellation Policy
Thank you for choosing [Soltek Inc]. We are committed to providing exceptional products/services and an outstanding customer experience. Please take a moment to familiarize yourself with our Refund and Cancellation Policy to understand our guidelines and procedures.
Refund Eligibility, Timeframes, and Request Process
- Refund Eligibility:
We strive to ensure your satisfaction with every purchase or service. Refund eligibility varies depending on the type of product or service. Below are the general guidelines:- Products: You may be eligible for a refund if the product is defective, damaged during transit, or if it does not meet the specifications as described on our website. Some products may have specific refund conditions, so please refer to the product description for details.
- Services: Refund eligibility for services will be determined on a case-by-case basis. Please contact our customer support team for more information.
- Refund Timeframes:
- Products: Once your refund request is approved, please allow up to [Soltek Inc] for the refund to be processed and credited to your original payment method.
- Services: Refund processing times for services may vary based on the nature of the service. Our customer support team will provide you with an estimated timeframe upon approval of your refund request.
- Refund Request Process:
To initiate a refund request, please follow these steps:- For product refunds, log in to your [Soltek Inc] account, go to your order history, and select the relevant order. Click on the “Request Refund” button and follow the instructions provided.
- For service refunds, please contact our customer support team via [Operations@soltekinc.in] to initiate the refund request.
- Provide all necessary information and documentation as requested to expedite the process.
Cancellation Procedures, Fees, and Requirements
- Cancellation Procedures:
- Products: If you wish to cancel a product order, please log in to your [Soltek Inc] account, go to your order history, and select the relevant order. Click on the “Cancel Order” button and follow the instructions provided. Please note that not all orders may be eligible for cancellation, especially if they are already in the process of being shipped.
- Services: To cancel a service, please contact our customer support team via [Operations@soltekinc.in] at the earliest opportunity. The cancellation process for services may vary based on the nature of the service and any applicable terms and conditions.
- Cancellation Fees:
- Products: Depending on the order’s status and the product type, a cancellation fee may apply. This fee is intended to cover any processing or restocking costs incurred.
- Services: Cancellation fees for services, if applicable, will be communicated to you during the cancellation process.
- Cancellation Requirements:
- To cancel an order or service, please ensure that you provide all necessary information and follow the prescribed cancellation procedures.
- For products, please ensure that the item is returned in its original condition with all accessories, tags, and packaging.
- For services, adhere to any specific cancellation requirements outlined in your service agreement or terms.
Our goal is to make the refund and cancellation process as seamless as possible while ensuring fairness to all parties involved. If you have any questions or need further assistance, please do not hesitate to contact our customer support team via [Operations@soltekinc.in].
[Soltek Inc] values your business, and we look forward to serving you with the utmost satisfaction.
Thank you for choosing us!